Frequently Asked Questions

Shipping & Delivery Questions

1. How much will delivery cost?
Standard delivery is $15.00 Express Post for guaranteed delivery is $20.00. All deliveries are made via Australia Post. Some suppliers or products can not be sent Express Post we will advise on this if need be.  If you order larger or bulky items we may have to quote you for delivery costs.

The more items you purchase together the cheaper delivery becomes because we don't charge you seperate delivery on each item, just a flat rate for your order.

2. How long will it take before I receive my order?
We usually process orders within 24 hours of receiving it, so long as no changes or modifications are required... you can reasonably expect your order to be delivered within 15 working days (approximately 2-3 weeks) depending on your postal address within Australia. All goods are delivered via Australia Post unless otherwise specified.

In some cases clothing items may take longer than 2-3 weeks from our manufacturers, however you will be notified at the time your order is place. Feel free to enquire before making a purchase.

4. Do you ship your products outside of Australia?

Orders are currently shipped only within Australia. Customers outside Australia; please contact us detailing your interest in the mean time.

General & Product Quality Questions

1. How well will my image print onto your products?
The quality of the image on your ordered product can only be printed as good a quality as the image you provide to us. We do try and enlarge images where possible to get the best possible end result, however can not account for poor print on our product due to poor images supplied.

Products subject to customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced. You are therefore required to carefully proof your images prior to ordering. All images and text will be printed as they are recieved, unless otherwise specified.

2. How secure is my Credit Card payment online?
DigiGifts ensures that all or our customers can shop with complete confidence online. To maximise security, our website does not hold any customer's credit card details. All online credit card details are entered straight into Pay Pal Australias' Secure Payment System which features 128-bit Secure Sockets Layer (SSL) encryption, keeping security at it's highest level.

3. What forms of payment do you accept?
Online purchases - we accept MasterCard & Visa credit cards via Pay Pal. Direct Bank Deposit is also avaialable for those that don't have a credit card.

Mail orders - Payments methods include Direct Bank Deposits and credit card payments. We accept MasterCard & Visa credit cards which are processed via Pay Pal.

4. What will my credit card statement show?
Your statement will report your purchase as from "Pay Pal *DigiGifts"

5. Do you offer bulk discounts?
We certainly can. Orders of 50 or more of the same product can be subject to bulk discounts. Please contact us detailing your requirements.

6. Can I make a product with an image from something other than a photograph?
Yes. We can use any type of image to include on your product. Children's artwork (max A4 size), company logos or create your own special digital design or message.

7. What do you mean when you ask if my picture is copyrighted?
Refer to our Terms & Conditions copyright information.

8. How do I know when my order has been shipped?
You will receive an email once your payment has been received and another email advising you that we have released your order.

9. What do you do with my original image?
Any original material you supply us such as a photo, artwork or digital image on CD will be returned to you with your order. Any uploaded digital images sent to us for online purchases, will be deleted from our system within 60 days of when your goods were ordered.

10. Can I add text to my products?
Yes. You may either provide us with an image file that already includes the text on it. Or for an additional $5 fee we can add text to your image such as "Happy Birthday" etc. For this service just specify the details in an email before processing your order. Email the message to .

11. Can I have a few photos on one product?
Yes. This option is ideal as a gift for special occasions such as 21st Birthdays, Weddings, and Anniversaries etc. For a $10 fee you can have up to 5 photos on any product. For a $15 fee you can have up to 10 photos on any product. For this service, just specify the details in an email before processing your order. Email all photos with detailed instructions to .

12. Cancellation and Replacements Policy
Production begins within 24 hours after submitting images for your order, therefore cancellations or refunds can not be made after this point. Replacements will only be made for products that are damaged or defected due to manufacture, provided that the item is returned to us within 14 days of receipt. Should you believe that your product is faulty due to manufacture, contact us immediately.

Products subject to customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced. You are therefore required to carefully proof your images prior to ordering. All images and text will be printed as they are recieved, unless otherwise specified.

Album Questions

1. What kind of paper stock is used and how long will it last?
All our albums are digitally printed onto high-quality 170 gram satin stock which is rated as archival according to standard ISO-9706. The inks used are guaranteed not to fade for 50 years when not exposed to harsh or ultraviolet light for extended periods of time.

There are other paper stocks avaiable, however these are at an extra cost. Please enquire with us via email or telephone for more specific paper stock information.

2. How many pages can I have in an album?
All our album packages include up to 30 pages. If you require more pages they are changed at $1.50 per page.

Note: The software we use allows for a minimum of 10 pages (5 sheets) and a maximum of 150 pages (75 sheets) per album.

3. What album sizes are available?
You have the choice of A3, A4 and A5 sizes. These can be either landscape, portrait or square.

4. How many photos can I include on a page?
To ensure that the Album Making software runs efficiently, we have limited the number of photos per page to 24 photos. This should be more than enough for your desired design.

5. What can I include in my album?
only images, text or content owned or copyright cleared by you
only jpeg and gif formatted images (the standard digital photo format)
text as captions, headings and paragraphs
a maximum of 24 images per page
a minimum of 10 book pages (5 sheets)
a maximum of 150 book pages (75 sheets)

6. Who owns copyright in the photobook?
You must have the necessary rights for all content included in your album. DigiGifts is not a publishing company and does not own copyright to any of the albums or their contents. Copyright in the content lies with the person who created the image or took the photograph, and photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in an album.

7. How many albums can I order?
There are no limits on the number of albums you can order. You can order a single copy or 500+ copies, and discounts may be given on volume orders of two or more.

8. How much does an album cost?
Prices depend on the size of the album being ordered and the number of copies. For full details, see our albums page.

9. How long does it take to deliver my album?
DigiGifts will deliver your order via Australia Post within 4-5 weeks of receipt of your order.

Please note: The DigiGifts albums are only available in Australia. Deliveries are made to Australian addresses only.

10. What colour can my album cover be?
There are over 40 material options. 20 Standard, 12 Premium and 7 Deluxe options. Click here for a list of available colours.

11. How long will it take to put my album together?
This all depends on how quickly we get your images and how much input you would like in the page designs.

We usually start working on your album as soon as your images are available to us. We would normally expect to have the majority of your album created with 1-2 weeks. However, this strongly depends on how many other albums we are working on at the time.

We tend to first discuss with you what your requirements and expectations are, and then go off and put together your album based on your comments and suggestions. Once we have finished this process we will show you for comments and feedback. All pages can be completly modified and changes however you like, just keep in mind the more changes you request the longer it will take to get the final version. Depending on how much input you would like on the design of each page of your album will also help determine how long you album may take to design. If you wish to review and then re-arrange each page after we have put them together then it may take alot longer to complete.

Canvas Questions

If you are interested in purchasing a canvas please take the time to read through our Canvas Frequently Asked Questions PDF document. You will require Adobe Reader to be installed on your company to view this file.

1. Do you do any more sizes?
We have a much larger variety of sizes than those just displayed on our website. Just let us know what size you are looking for by email or telephone and we can calculate the price.

2. What does with or without 'Gallery Wrap' look like?
(example images coming soon!)

3. If I choose not to have Gallery Wrap will the sides be white?
If you choose not to go with the gallery wrap option the sides of your canvas will be blank. You can choose to have any colour for the sides of your canvas, not just white. Just tell us what your desired colour is and we will try our best to match it for you. We are happy to try and match your decore where possible.

4. Do you have a gallery or somewhere I can see examples of the canvas?
Sorry, we do not have a showroom or gallery. If you are located within NSW we may be able to come to you and show you some samples though. Please contact us by email or telephone for more details.

5. My image is not in a digital format. What do I do?
Please send us your image and we can scan it for you. Please see our image scanning fees. You may also wish to scan the image yourself. We highly recommend a minimum of 300 dpi, and to save it in JPEG format.

6. Will the colors I see on screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more information, (you will need either a pantone or a color swatch to post to us).

7. How do I care for my canvas?
To maintain & increase the lifespan of your canvas, try not to continuously expose it to strong sunlight or moisture. Do not clean with a wet/damp cloth; a light vacuum with the brush attachment will get rid of any dust on the surface.

8. I need help with how to best arrange my canvases on the wall. Can you help?
Yes, we have specially trained staff who have Interior Design knowledge and training who can help you with arranging your images. Please contact us today for our friendly staff to help.

9. I need help with how to best fit a canvas in with my existing colour scheme. Can you help?
Yes, we have specially trained staff who have Interior Design knowledge and training who can help you with your colour schemes. Please contact us today for our friendly staff to help.

Website & Shopping Cart Questions

1. How does the shopping cart work?
Just like a shopping cart at a supermarket, you can put things in your cart (by clicking on the 'add to cart' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the 'my cart' link along the top of the page. If you want to remove something, simply check the box in the delete column while on the 'my cart' page. When you have finished adding items to your shopping click on the 'my cart’ link, then click on the 'checkout' button. You will be then asked to login to our system.

If this is your first time shopping with DigiGifts you will create an account when you checkout. This enables you to return and make orders under the same account in the future.
If you are a returning shopper just login to continue through the shopping cart process.

The next page will then ask you for some personal details including stuff like delivery address. Follow through the rest of the screens to process your order.

The final stage of the shopping cart will redirect you through to PayPal Australia to process your order.

2. What are cookies?
Our shopping cart uses cookies to operate. Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.

3. How secure is the website?
All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https://.

All online credit card details are entered straight into Pay Pal Australias' Secure Payment System which features 128-bit Secure Sockets Layer (SSL) encryption, keeping security at it's highest level.

4. What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive just 3 emails from us concerning your order.

5. Can I place an order and arrange for it to be sent to another address?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.

If you have additional questions please contact us